2024 Annual Report

Technology for
Social Justice

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by over 38,000 government and community services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation, we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no one should be left behind in today’s digital world.

We are Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.

In the past year, we’re proud to have supported

People in need

Not–for–profit, community & government services

Worth of technology products and services were donated to not-for-profits

Message from our Chair and CEO

This year, we reflect on the remarkable resilience of the sector as it embraced new technologies and ways of working amid challenging conditions.

Our communities have been placed under immense pressure in the last year. With over 8 million searches for help – the highest on record – through Ask Izzy and our nationwide Service Directory, alongside a 30% increase in hardship-related searches, it is clear that community services have faced unprecedented demand.

The technology landscape is also evolving rapidly with an escalation of cyber-attacks on the sector and the adoption of new technologies such as generative artificial intelligence (AI) changing the way we work. Improving the use of data for measuring impact and evidence-based decision making has become a top priority, as noted in this year’s Digital Technology in the Not-For-Profit Sector Report.

Our dedicated teams have worked to respond to these challenges and lead digital transformation across the sector, supporting over 38,000 organisations in the last year alone through our products and services.

We have also been working closely with our partners to embrace the opportunities presented by AI, educating the sector and leading the development of guidelines on safe and responsible use.

Looking to the future we are bold and confident in our aspirations to further scale our impact to enable a thriving sector through the effective use of digital technology – with our vision of technology for social justice at the heart of everything we do.

We extend our heartfelt thanks to our staff, volunteers, and advisory group members for their hard work and dedication through a challenging but rewarding year.

We also express our gratitude to our customers and partners in the government, corporate, academic, and not-for-profit sectors. Your support and long-term strategic partnerships continue to play a vital role in helping us achieve impact at scale.

We are especially thankful to our Board members for their guidance and unwavering support. We said farewell this year to long-standing Board members Jo Fisher, Jon Bisset and Brenz Saunders, while we welcomed Martin Sheppard, Krithika Hansen and Vanessa Wolfe-Coote. Selena Small has also joined us as a Board Observer through the Observership Program.

As we reflect on a year of resilience, we acknowledge the strength of our First Nations people. Despite the referendum being voted down, we remain steadfast in our support for reconciliation and social justice for First Nations communities.

Thank you for your ongoing support.

Elana Rubin (Chair) and David Spriggs (CEO)'s names and signatures

Photo of Infoxchange Chair Elana Rubin and CEO David Spriggs standing outside

community organisations were supported by our range of technology solutions

8 million searches across our national service directory

$182M

worth of technology products and services were donated to not-for-profits

Over 9,500 organisations visited the Digital Transformation Hub to access resources

client records on our client and case management system

Highlights for this year:

Over 38,000 community organisations were supported by our range of technology solutions, which includes managed IT services, client and case management, donated technology, service directory and referral solutions.
$182 million worth of technology products and services were donated to not-for-profits through our Connecting Up and TechSoup New Zealand platforms.
Our client and case management system was used by over 5,800 organisations with 8.9 million client records.
Over 485,000 electronic referrals were sent for people needing support during the year.
Our team maintained over 450,000 services listed on Ask Izzy and our service directory.
Over 9,500 organisations visited the Digital Transformation Hub during the year to access essential resources to build their digital capability.
We hosted 275 attendees at our Technology for Social Justice Conference.

Our strategic focus

For 35 years, Infoxchange has delivered on our vision of technology for social justice.

Our mission is to strengthen communities using technology to create positive social change. We aim to scale our impact by supporting the for-purpose sector to better serve people in need and disrupt disadvantage through cross-sector collaborations leveraging our products, data and expertise.

Our social objectives

Digital empowerment

Support people experiencing disadvantage to improve their lives through the use of technology.

Collaborative impact

Leverage our products, services and data expertise in cross-sector collaborations to improve outcomes for people experiencing disadvantage.

Sector capability

Build the capability of the for-purpose sector to have greater impact in their communities through the use of technology.

Our core beneficiaries

Community organisations
Help-seekers
Government

What we do

We collaborate with the for-purpose sector, government, technology and corporate partners, as well as our community and team members, to create and implement a cohesive portfolio of products, services, and advisory solutions. Our goal is to strengthen communities through the effective use of digital technology and data.

Community
Government
Partners
Funders/Donors
Employees & Volunteers

Our focus areas

Our products, services and partnerships support a broad range of people experiencing disadvantage. We focus our efforts on:

People experiencing housing stress or homelessness

Women, youth and families

Mental health

People with a disability

Disaster relief and recovery

Our “top five” priority framework

#1

Scaling our impact

Forge new partnerships by delivering on our product roadmaps, and establishing sustainable funding models to meet the evolving needs of the for-purpose sector, particularly in data, AI, and cyber security.

#2

Customer focus

Empower customer success through innovation, exceptional service, and adaptive solutions that meet their evolving needs. By fostering advocacy, partnerships, and a customer-centric culture, Infoxchange strives to become an indispensable partner in driving positive social change.

#3

Healthy culture

Be a learning organisation that empowers employees to grow and innovate, fostering a culture of continuous learning and holistic wellbeing and enabling our teams to fulfil Infoxchange’s mission.

#4

Working smarter

Maximise our efficiencies by streamlining our processes, leveraging our tools and sharing our knowledge across the organisation. By working smarter, we will achieve more, increase effectiveness and create a culture of innovation and collaboration.

#5

Surplus for Purpose

Build the financially sustainable practices that fuel our mission, expand our impact, and drive long-term social change.

Using technology to empower people & communities

Disrupting disadvantage

The pressure facing vulnerable people and communities this year has been at record levels. This has tested the mettle of our sector and required determination and fortitude from organisations to deliver their missions whilst adapting to rapidly changing technology environments around them.

Ask Izzy logged a record high of 4.5 million searches for local social support and hardship services. Foodbank’s 2024 Hunger Report found that 3.4 million Australian households are experiencing food insecurity, including 2 million who are experiencing “severe” food insecurity. Publicis Sapient’s Digital Citizen Report 2024 saw an 85% jump in the number of Australians experiencing financial hardship over the past year. Mission Australia reported that more than 220,000 households are on the waiting list for social housing.

As the costs-of-living soared, NFPs grappled with rising demand and costs for services within resource constraints. The fast-evolving landscape of digital threats created a pressure-cooker environment that community organisations have been forced to operate within.

The pressure facing vulnerable people and communities this year has been at record levels.

%

the increase in number of Australians experiencing financial hardship

1 in 4 Australians are digitally excluded

1 in 6 children live below the poverty line⁴

households on waiting list for social housing

Australian households are experiencing food insecurity

Ask Izzy and the service directory serving people in need

by Amodha Ratnayeke, Product Manager, Directory & Referral

Infoxchange’s service directory is a dynamic database of 450,000+ health, community and welfare service listings across Australia and is maintained by our dedicated directory team.

Our team provides interfaces to our directory for our customers, who include federal, state and territory governments, local councils, corporate partners and numerous community organisations.

Our service directory powers Ask Izzy, helping people in need across the community access critical support services.

The data from the directory offers unique insights into service demand and community hardship down to a state, city or suburb level. This year, we generated monthly service directory data and insights for the sector.

Connecting Australian communities:

Government of South Australia logo

In the past year:

searches across our service directory

%

of searches came from our website Ask Izzy

service listings now feature on our service directory

Top 5 demographics of users seeking housing support via Ask Izzy

%

Mental ill health/emotional difficulties

%

Families with children

%

Those escaping family violence

%

First Nations

%

Has a disability

Demographic snapshot

Age

0-17 5% 5%
18-26 23% 23%
27-39 37% 37%
40-54 25% 25%
55-64 6% 6%
65+ 3% 3%

Gender

62%

Female

33%

Male

2%

Trans/gender diverse

Location

%

NSW

%

VIC

%

QLD

%

WA

%

SA

%

TAS

%

NT

%

ACT

Ask Izzy: helping our most vulnerable access support faster

Ask Izzy is Infoxchange’s public website providing user-friendly access to our nationwide service directory. The website connects people in need with relevant and local housing, food relief, financial aid, family violence support, counselling and much more. It’s free and anonymous to use and, thanks to our partners at Telstra and Vodafone, can be accessed without credit or access to Wi-Fi.

The 100% Australian-based Ask Izzy team has continued to maintain and improve the site. We continue to work with corporate and government partnership and ensure Ask Izzy remains available to vulnerable Australians. We were delighted to have Ask Izzy partake in the Lord Mayor’s Charitable Foundation inaugural “Give Melbourne” fundraiser and thank all who donated.

Frontline volunteers, service providers, government agencies and corporate call centres love Ask Izzy for the fast and relevant support it can provide their customers and people they support. This year, to provide additional service to corporate call centre workers, we have created and delivered a hardship training program, “Ask Izzy Connect”, to help workers identify and support their customers who may be experiencing hardship.

“This is a wonderful, discrete resource, helping us educate the community and provide support options for our vulnerable community. Thank you.”

Sarah, Eastern Health

Thank you again to our media partner, oOh!media for their ongoing in-kind support to promote Ask Izzy across their national out-of-home advertising network.

“Asking for help can feel degrading,”

Tina* and her dog Sandy were struggling. Tina didn’t know where her next meal was coming from – and neither of them had a safe place to sleep that night.

Through the wellbeing team at Aboriginal Housing Victoria, Tina was introduced to Ask Izzy. This easily-accessible tool allowed Tina to find emergency assistance for her and her dog, giving back her agency and independence to seek her own support.

“Asking for help can feel degrading,” Tina shared. “With Ask Izzy, I’m in control and I have more options. If I didn’t have these resources, I doubt I would ring anyone and ask.”

“We’re using it everyday”

The well-being team at Aboriginal Housing Victoria (AHV), Ask Izzy plays a pivotal role in supporting their clients during times of crisis. With a focus on providing emergency assistance and fostering long-term wellbeing, they have witnessed firsthand the impact of Ask Izzy in empowering their clients to access vital support services.

With some staff having worked at AHV long before the inception of Ask Izzy, they have seen a significant shift in the way they approach their role since incorporating the platform into their toolkit. Ask Izzy serves as a valuable resource for the well-being team, offering a comprehensive database of local support services tailored to the specific needs of their clients.

The well-being team uses Ask Izzy daily, leveraging its user-friendly interface to identify available resources in the community and connect clients with the assistance they require.

“We’re using it every day because it’s often a starting point to see what services are available in the area. It’s easy to share with our clients.”

Using technology
to strengthen
our sector

A pivotal moment for technology and the NFP sector

by Alison Ramsay , Chief Technology Officer

It’s an incredibly exciting time to be in the world of technology and social impact. As we look toward the future, the convergence of emerging technologies like AI, data automation and cloud computing is unlocking unprecedented opportunities for NFPs and the communities they serve.

Over 38,000 NFPs, community and government services were supported by Infoxchange in the last year across our products, programs and IT support. Our 2024 Digital Technology in the Not-for- Profit Sector Report paints a picture of a sector increasingly embracing and leveraging technology to generate more impact, such as the adoption of AI tools and a renewed focus on improving cyber security and data systems. While much work remains to build adequate use of technology across the sector, it’s encouraging to see more organisations understand the important role it plays in achieving their missions.

At Infoxchange, we find ourselves at an inspiring point in our journey where our (hard-fought) investment in future-proofing our tech stack is aligning with broader innovations. This moment provides a platform for growth and operational excellence that will drive long-term value for the partners we collaborate with and NFPs we serve.

The cyber threat landscape is evolving rapidly, and we are adapting to meet these challenges head-on. With AI-powered threats making scams more sophisticated, the need for advanced cyber security measures is more pressing than ever. A recent initiative has focused on upgrading our endpoint protection across all device types, which has provided an opportunity to leverage our experiences to help

customers navigate similar challenges. This proactive approach is not just about safeguarding Infoxchange but also ensuring that our customers are equipped to withstand an increasingly hostile environment. With no specific government cyber security mandates for the NFP sector, we are leading the charge in this space, bridging critical gaps and offering guidance where it’s needed most.

“Our approach to data is undergoing a complete transformation.”

Historically, we relied on APIs and Business Intelligence reports to serve customers, but these solutions have proven limited and costly. This year, we are launching a new data warehouse product designed to deliver cost-effective, secure, and comprehensive access to data. This platform empowers customers to integrate their own reporting tools, or benefit from a suite of built-in dashboards. Additionally, our work on automating funder and service reporting through a new data lake will enable us to provide actionable insights, helping to shape policy and improve service delivery across sectors.

Our partnership with Amazon Web Services has been transformative, providing stability and scalability through their shared responsibility model. By embracing serverless technologies and modern development frameworks, we are ensuring our platforms remain agile and scalable. In tandem with these improvements, we are exploring AI use cases and gearing up for a series of hackathons to drive innovation. As we continue to refine our technology stack, we are setting the stage for future generations of products that will meet the evolving needs of our customers.

Infoxchange is here to lead the sector through this period of unprecedented technological growth, ensuring that our communities and stakeholders can be more resilient, supported safely and in fact, more effective than ever before.

One stop shop for digital transformation

by Marcus Harvey, Manager, Digital Transformation Hub

Infoxchange’s Digital Transformation Hub is the learning platform helping NFPs go through digital transformation journeys and accelerate their impact without the traditionally high price tag of tech (or any at all).

Over 29,000 organisations have been helped by the Digital Transformation Hub since its inception in 2021. Three years later, our team has continued to update the hub with essential resources, training and guides across the realms of cyber security, digital marketing, data and artificial intelligence.

This year, we launched our Data Toolkit – a resource providing tips, tools, webinars and guides on data transformation. We also launched the Cyber Safe Hub featuring webinars and self-paced learning to better protect individuals from increasingly complex cyber scams.

organisations visited the Digital Transformation Hub during the year to access essential resources to build their digital capability.

26% increase in digital skills reported by the NFPs that accessed our webinar and self-paced learning programs

organisations have accessed the hub since its inception in 2021

Partners who support the hub with resources and expertise include:

GDI

PRF

microsoft

okta

Tech for good institute

bennterstart

Digital purpose

Griffith

our commnunity

Melbourne Uni

PG

PN digital

pwc

refuel

techsoup

tek foundation

thriving queensland kids

Lord Mayor's Charitable Fund launches the For Purpose Impact Accelerator Hub

We joined the Lord Mayor’s Charitable Foundation (LMCF) to launch the For Purpose Impact Accelerator Hub – a place where for-purpose leaders, innovators, social enterprises, research partners and philanthropic supporters can gather together to collaborate on shared visions.

The accelerator hub sits opposite Queen Victoria Market and inside Melbourne’s Innovation Precinct for for-purpose and not-for-profit organisations and leaders.

David Spriggs, CEO, Infoxchange and Catherine Brown, (former) CEO, Lord Mayor’s Charitable Foundation onsite during construction of the For Purpose Impact Accelerator Hub.

Impact through client & case management

By Faraz Rameshni, Head of CCM Services

Our enterprise client and case management (CCM) systems, including our Specialist Homelessness Information Platform (SHIP) and Service Record System (SRS) are 100% Australian-built, owned and operated and have been used by frontline services across the country to help hundreds of thousands of people in need this past year.

Our CCM systems help organisations manage and measure their program performance and client outcomes, and simplify the process of complying with requirements from funders. Our technology has helped more than 5,800 community, not-for-profit and government services and organisations in the last financial year.

As organisations face more challenging technology environments with ever-changing risks and threats, having systems that enable sensitive client information to be safely and securely recorded in one place is essential.

The CCM Professional Services team have worked hard during a period of significant economic and organisational change to maintain existing clients and onboard new clients with tailored and optimised digital tools for frontline workers.

New features in the pipeline for our CCM customers include a Data Warehouse for secure access to all CCM data and enhanced Identity and Access Management (IAM) – with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) – to ensure a more secure and seamless user experience.

client records on our client and case management system

485,000 electronic referrals sent for people in need

organisations used our CCM

“Some of the key benefits for us include having better collaborative sharing of information, increased staff productivity who can focus more on delivering better outcomes with clients, improving decision-making and external reporting capability.”

Garry, Database Officer, Uniting Country SA

Top five service areas & customer spread:

Housing & homelessness

Women, youth & families

Indigenous communities

Disability

Mental health

Key partnerships

act

Australian Gov - Health and welfare

Poer of humanity

berry

**department of communities

launch

nsw

queesnland goverment

scared heart

vaccho

vic gov

vincent care

wesley mission

IT services for the community sector

By Madonnah Webb, Head of ITS

Our IT Services team have been keeping busy this year helping customers from over 200 organisations uplift their technology operations across the sector. Frontline services have been facing heavy pressure responding to increased service demand with often smaller budgets, so it’s crucial that technology helps minimise workloads while amplifying impact.

“We consistently improve the cyber security protections of our customers. We’re now well progressed into our cyber security uplift program, helping organisations protect the sensitive information of the vulnerable communities they support.”

Madonnah Webb, Head of ITS, Infoxchange

Our staff helped organise and set up technology systems, reviewing these systems and determining our customer needs. We focused on providing secure Microsoft 365 environments, protecting networks, laptops and emails, managed system accesses and licenses and took care of phones and audio and visual office equipment

Rather than our customers managing complex technology, our IT Services teams ensured all internet network systems were working smoothly and staff could work productively.

“Beyond the efficiencies gained through our partnership with Infoxchange, their recent security uplift initiative solidified our decision to renew our partnership.”

– Stephanie, Youth Insearch Foundation

Stephanie continued “… their dedication to our organisation’s security and success makes them a trustworthy and invaluable partner that we wholeheartedly recommend to any not-for-profit. We are immensely grateful for their expertise, value and unwavering support.”

IT service requests managed

Over 20,000 hours of tech support delivered

First Nations organisations engaged

Discounted and donated technology for the sector

By Pankaj Chhalotre, Head of Connecting Up

Connecting Up is our digital technology marketplace and learning centre that supports Australian and New Zealand NFPs to build stronger communities through the use of donated and discounted technology.

Our network of technology partners expanded again this year with the welcoming of several new vendors to our program including Zoho, Zeller, VisitUs and MinuteMe. Over 70 technology partners are now supporting more than 35,000 Australasian NFPs to lower their digital technology cost.

This year we hit a major milestone for the program, reaching a billion dollars in technology savings for the sector since the program started.

of savings for our members

Over $180 million of discounts, and donated services and products provided across the last year.

NFP members access best-in-market prices on cloud-based products, hardware, software and training

Key partnerships

techsoup

adobe

asana

aws

bitdefender

cisco

manage engine

microsoft

myob

norton

ab

team viewer

wix

zoom

Insights
for impact

Data Catalyst Network

by Dr Kristen Moeller-Saxone, Data Capability Lead, Digital Transformation Hub

Our second year of the Data Catalyst Network (DCN), an initiative made possible thanks to the support of the Paul Ramsay Foundation, saw great progress in uplifting the data capability of the NFP sector. The network brings together data-driven NFPs, government representatives and academics to make better use of data to break cycles of disadvantage.

This year:

The network has doubled, with 200 participants in the Community of Practice including Tangentyere Council, Mission Australia, Ability Enterprises, Casey North Community Information & Support Service, Monash University – Dept Human-Centred Computing and more
70+ organisations participate in the network
The Data Toolkit was launched

This year, the network has doubled in size

200 participants in the Community of Practice

participating organisations involved in the network

Collaboration for data innovation

Our three DCN working groups across Victoria, South Australia and Queensland have produced data projects that advance NFP sector data capabilities to help address disadvantage. In Victoria, the Melbourne Institute project analysed employment data that will help support disadvantaged young people to get better jobs and identify local labour market opportunities. In South Australia, with the help of the University of Adelaide BEBOLD dataset, new findings on what helps children to make good transitions into school were developed. And in Brisbane, the working group co-designed a Place-based Data Framework for better measurement and decision-making. To access the Place-based Data Framework, visit our Data Toolkit via the QR code on this page.

First steps towards data maturity

This year, we expanded the focus of the DCN to include a repository of resources for NFP organisations who are earlier in their data maturity journey, providing steps on how to start, access data ethics tools, set up strong data frameworks, and implement policies and data plans to help accelerate impact.

Community Advisory Group

Our Community Advisory Group (CAG) were critical to our work this year, providing a voice of lived experience from diverse backgrounds, representing the wider community we aim to support. As well as advice on inclusive design for our products and services, members of our CAG featured as panelists at our 2024 Technology for Social Justice Conference, joined our Reconciliation Working Group and featured in our press releases.

Thank you to our CAG members: Vicky Vacondios, Brendon Donohue, Elvis Martin, Jo Szczepanska, Nikki Simos, Simon Vallone and Tameika Facey.

Special thank you to CAG member Vicky for helping us spread the word about our GIVE Melbourne fundraiser with her page 2 feature in the Herald Sun.

“I was stuck in a vicious cycle and I think Ask Izzy would have saved me so many years. It’s an incredible service.”

Vicky, CAG Group

Highlights from 2024

Reflecting on year of reconciliation: Embracing the land and culture upon which we work

HESTA partners with Ask Izzy

A data maturity journey with Sacred Heart Mission

Getting the outback online: tales from the road

Helping vulnerable Australians to stay connected

Case study NFP through technology donations

Not-for-profits through technology donations

Asia-Pacific Digital Transformation project

Driving sector-wide conversations on technology for social justice

Highlights from a year of advocacy

Sector forums

We continue to lead the Australian Digital Inclusion Alliance (ADIA) with the ongoing support of Google and Telstra, a shared initiative with over 500 business, government, academic and community organisations working together to accelerate action on digital inclusion. This year we focused on topics including First Nations digital inclusion and the intersection between Artificial Intelligence and digital intelligence.
Our CEO David Spriggs is Co-Chair of the Community Council for Australia’s Digital Leaders Network, facilitating high-level peer discussion on the digital and technology issues affecting charities and NFPs.
We were part of the Engagement Allies for the development of the Federal Government’s NFP Sector Blueprint and actively contributed to the development of the digital technology and data streams.
Our CEO David Spriggs joined Regulators Day 2024, an annual conference from the Australian Charities and Not-for-Profits Commission as a speaker on privacy and cyber security.

We participated in a Microsoft-hosted roundtable on artificial intelligence with other NFP leaders, sharing research on NFP sector AI adoption from our Digital Technology in the Not-for-Profit Sector Report.
Data Lead Dr Kristen Moeller-Saxone and CTO Alison Ramsay joined the Amazon Web Services (AWS) IMAGINE event to speak on technology for impact.
We provided workshops on technology to prevent homelessness with the Lord Mayor’s Charitable Foundation to demonstrate how Ask Izzy provides access to early intervention services that can help prevent homelessness.

Infoxchange in the news

Our Strategic Comms and Partnerships team worked to spread our stories into local and international news media.

Reporters from News Corp Australia, Guardian, ABC News, Tech in Asia, AI Business, the Asian Development Bank, the Asian Venture Philanthropy Network, Third Sector, Our Community, Tech Republic, The Educator and Triple R Radio covered our work this year.

Awards

AUSTRALIAN INFORMATION INDUSTRY ASSOCIATION (AIIA) MERIT RECIPIENT

Our client, the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) became a Merit Recipient in the Not-for-Profit and Community Category at the Victorian iAwards by AIIA for their work on “Wominjeka” – a culturally inclusive and tailored digital case management system using Infoxchange’s CCM that improves service delivery for diverse First Nations Communities and First Nations data security and sovereignty.
It is estimated that the CCM will save up to 36,000 hours for every 100 full-time workers per year.

VICTORIAN PREMIER’S DESIGN AWARDS

Infoxchange was delighted to partner with Thriving Communities Partnership on the One Stop One Story Hub, which won the Victorian Premier’s Design Awards in the Service Design Category.
The hub is a world-first, cross-sector digital platform making it easier for people experiencing vulnerability to connect to support programs they’re entitled to across the community sector.

David Spriggs (Infoxchange CEO) giving a presentation

Technology for Social Justice Conference 2024

by Bede Eagle, Head of Marketing & Communications and Conference Lead

The conference was a major highlight of the year offering enormous value for our attendees and sponsors. While celebrating its 20th anniversary, we decided this year was the perfect timing to refresh the brand, renaming the Connecting Up Conference to the Technology for Social Justice Conference, which calls out more directly the current intention and direction of the event.

We were joined by esteemed technology experts from across government, technology corporates and leading not-for-profits, focusing on challenges, opportunities and case studies of success. Attendees left three days of value packed sessions feeling inspired with tangible solutions for their organisations.

More than 27505 people participated in the conference at the state-of-the-art Telstra Customer Insight Centre through our Telstra partnership, a venue that was celebrated for its atmosphere, and consideration for diverse needs including disability and neurodiversity.

In the evening, we celebrated our esteemed Digital Technology in the Not-for-Profit Sector Awards, gathering together to recognise the great work of organisations in our sector in a highly competitive award proceeding. Day two featured highly valuable masterclasses covering three key topics: cyber security, data transformation, and digital marketing. AI was a major focus on these sessions. Day three featured a half day masterclass on AI thanks to our premium sponsor, Microsoft.

Enhanced attendee engagement with spaces accommodating diverse needs including neurodiversity and disability.

“The calibre of the speakers … was outstanding. It was obvious all of the hard work and planning that had gone into making every session interesting and relevant. Well done! The venue was also perfect.  I would definitely attend again.”

%

of delegates had their expectations exceeded

250 trees planted for attendees

%

of delegates said the ticket value was good or excellent value

Net promoter score of 57 (above 50 is excellent)

Digital Technology in the Not-for-Profit Sector Report

The Digital Technology in the Not-for-Profit Sector Report is an annual research project conducted by Infoxchange to uncover areas of strength, growth and improvement in the use of technology by NFP organisations across Australia and New Zealand. Thank you to the 765 NFP organisations who participated in this year’s fundamental research report on technology adoption in the sector.

In its ninth edition, the report provides a benchmark for all NFPs to ensure they are making the most effective use of technology to achieve their mission. The report also provides us with vital references and research on the sector to advocate for more support for improving digital capabilities.

We’ve seen great strides in technology adoption since last year’s report, largely driven by the introduction of AI tools. Cyber continues to be a major threat for NFPs, and we saw budget limitations and rising operating costs as creating further strain on the work of NFPs.

View the report

Photo of the report open on yellow background

%

of organisations agree that their staff are satisfied or better with how they use technology

1 in 2 organisations don’t have multi-factor authentication for all internet-facing info systems holding sensitive information

%

of organisations don’t have a system that allows them to effectively understand the impact of their services

76% of organisations report that staff are using generative or conversational AI tools (a rise of 52% from last year)

%

of NFPs rank data and reporting for evidence-based decision-making as their top technology priority (up from 17% last year)

Our
people

Culture at Infoxchange

A little more about us:

%

live with a disability or chronic illness

%

identify as neurodiverse

%

born outside of Australia

%

are fluent in a language other than English

%

identify as Aboriginal or Torres Strait Islander

Our favourite ways to de-stress:

%

Time in nature

%

Exercise

%

Watching movies

%

Time with family

Soccer, swimming & tennis are the top three sports played

Fun facts

61% choose coffee as their wake-up juice

13% think coriander tastes like soap

48% wear a smart tech device

54% say ChatGPT is
their preferred AI tool

Building a resilient, inclusive and healthy culture

by Kate Hickman, Chief People Officer

Delivering high-quality technology solutions and support to the NFP sector is only possible through the passion and purpose of our incredible teams. Across Adelaide, Brisbane, Sydney and Melbourne, People and Culture support this work by creating and maintaining conducive work environments, with our values, well-being and learning at the core.

This year, a period of economic strain put pressure on communities across the country and our people and volunteers were not immune to this. The People and Culture team worked to activate programs that supported our teams and maintained our inspired work culture, such as our new well-being program with our partner Sonder.

Employee engagement remains a strong suit for Infoxchange, with an impressive score of 80%, and 86% participation in the latest survey. Our organisation continues to shine in areas such as social connection, psychological safety and inclusion, management, health and wellbeing, and work and life blend.

%

Employee engagement remains strong with an impressive score of 80%.

86% of employees participated in our latest engagement survey.

%

We have reduced the average total remuneration gender pay gap to 7.3% and the median to 6.6%, with a median base salary gap of just 2.9%.

Infoxchange continues to make strides in workplace gender equality, with further strategies and initiatives reducing the average total remuneration gender pay gap to 7.3% and the median to 6.6%, with a median base salary gap of just 2.9%.

The company has seen a reduction in voluntary attrition, with the notable return of former employees, affectionately known as “boomerangs”.

This period of change has also marked a significant increase in internal promotions and movements.

These developments reflect Infoxchange’s dedication to fostering a supportive and progressive work environment, where every team member can thrive and contribute to our mission and the community sector.

Our values

Commitment

Inclusion

Collaboration

Innovation

Accountability

Executive leadership team

Infoxchange is led by dedicated professionals passionate about using technology to drive social change and foster stronger communities.

2023-2024 Executive leadership team (left to right):

Alison Ramsay:
Chief Technology Officer
Tomer Ginel:
Chief Financial Officer
David Spriggs:
Chief Executive Officer
Kate Hickman:
Chief People Officer
Jo Davies:
Chief Operating Officer

Welcome to our new COO Jo Davies!

Jo is an inspiring and accomplished executive who brings to Infoxchange a wealth of experience and versatile skill set. Over the course of her 30+ year career in ICT, she has led teams large and small, and has held accountability for complex and critical technology solutions through the complete lifecycle. Jo has served customers in a variety of industries and speaks passionately about enabling positive outcomes using technology. She was delighted to join the Infoxchange leadership team, drawn to our vision of technology for social justice.

Our board

The Infoxchange Board is comprised of a diverse group of leaders with extensive national and international experience and expertise across community, business and government sectors.

Elana Rubin AM

Chair

Elana has over 20 years’ experience as a non-executive company director across diverse sectors. Her career reflects a deep understanding of corporate social license to operate and a commitment to diversity, social equity and participation. Elana is currently a director of listed companies Dexus and Telstra. She is also Chair of Victorian Managed Insurance Authority and the Australian Business Growth Fund, a member of the Reserve Bank of Australia, and a director of several unlisted entities. Previous board roles covered the property, financial services, insurance, infrastructure, innovation, public policy, professional services and NFP sectors. Elana received a Member of the Order of Australia in 2021 for services to corporate governance and community and was granted a Life Fellow by the AICD in 2022.

Linda O’Brien

Deputy Chair

Linda is a senior executive, Board director and consultant who has successfully delivered operational, transformational and strategic initiatives within the academic and community sectors. Professor O’Brien brings a unique breadth and depth of experience to her roles. Her passion is to unlock the power of data to create public value, in research and education and across government and the community sectors, driving innovation, productivity improvements and improved policy outcomes.